Ogmore MP Chris Elmore is encouraging constituents to exercise their legal rights if their holiday or flight has been cancelled due to the COVID-19 pandemic.
The Foreign and Commonwealth Office (FCO) currently advices against all non-essential travel indefinitely, meaning holidays are currently on hold. Many have been left with questions over rights to refunds for cancelled flights, holidays, and hotels. Companies including TUI, Love Holidays, Virgin Holidays, and Ryanair have been offering credit notes for cancelled bookings in the first instance, even when customers have asked for cash refunds.
Chris Elmore MP said:
“We must be clear: the law says that you are entitled to a full refund if your package holiday or flight has been cancelled. While companies are allowed to offer vouchers to book future travel, constituents need to be aware that these vouchers will likely be non-refundable in the event of your travel operator or airline going into administration."
A Which? investigation has found that none of the ten biggest package holiday providers and the ten largest airlines are consistently meeting their legal requirements to refund customers within the timeframe required by law.
Which? is also calling on the UK Government to establish a temporary Travel Guarantee Fund to support travel companies, which are unable to fulfil their legal responsibilities, to protect people should the travel company go bust.
“I would highly recommend that constituents take a look at the latest advice from the Money Saving Expert, Martin Lewis, who is regularly providing consumer information throughout the COVID-19 pandemic.”
The Money Saving Expert website currently has key information with regards to travel issues during the COVID-19: https://tinyurl.com/qoepuhm.
If you are an Ogmore constituent and have been are affected by this issue, please do get in touch with Chris’ office by emailing email@example.com or by calling 01656 860034 and leaving an answerphone message.